Technologies That Should Be in Place in a Legal Aid Office Today April 2015


Summary of Significant Updates to the 2008 Baselines

Some of the major updates to the Baselines cover the emergence of new technologies since the Baselines were originally released in 2008, including mobile technologies used by both clients and advocates, cloud computing, new security concerns for networks and data, knowledge management strategies, social media, and the use of web and video conferencing systems. The most significant updates are summarized by section below:

Overall Program Capacity:

o Technology planning should be integrated into the overall strategic planning of the program (including an annual review of the technology plan).

o Programs should consider the benefits and risks of cloud services as useful alternatives to self-hosted applications and servers, including for backup of data and disaster preparedness.

o Programs should have at least 2 full-time equivalent technology