A Court Help Center is a means to enable unrepresented litigants to use the courts more effectively. A Court Help Center is a neutral place in or near the courthouse where unrepresented litigants can obtain free information about court procedures and the law from court staff. Through one-on-one consultations, referrals, document preparation assistance and other services, access to justice can be dramatically improved for Help Center visitors. In addition, Help Centers benefit the court system by improving its case processing systems and ability to efficiently manage its caseload and by significantly improving litigants’ satisfaction with their court experience. There are tens of thousands of courts throughout the United States. Yet, in 2014, the American Bar Association identified only 500 Help Centers in the country. Clearly, establishing new Help Centers should be integral to accomplishing the judiciary’s mission of assuring equal access to justice for all.
Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State April 2015
Modified on: Tue, 1 Aug, 2017 at 11:00 AM
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