Presentation form the 2015 Equal Justice Conference: SeyfarthLean Overview Enhancing Efficiency, Collaboration and Quality in Legal Services.
•Work began more than eight years ago in response to growing concerns from clients about time-based fee models
•Goals were to:
•Work collaboratively to deliver value efficiently
•Improve predictability and transparency of fees, lower client costs
•Facilitate continuous, sustained improvement in quality of service
•Result is an adaptation of Lean Six Sigma tailored for legal services that is a fundamental change in the way we work