LINK: http://nacmconference.org/wp-content/uploads/2014/01/SRL-Slides.pdf
FINDINGS:
—3.7 million people served annually.
—Most are staffed by five or fewer FTEs
—Most provide some type of in-person services, document assistance and web-based information.
—Most respondents reported being able to assist most of their customers.
—Most respondents indicated that they believed their customers would benefit from limited scope representation, though only 15% indicate that their community has a limited scope lawyer 
referral service panel.
— 58% of respondents reported that 10% or fewer of their users needed full representation.
—67% of respondents reported that 25% or fewer of their users could pay the going rate for full representation. 
By: Self-Represented Litigant Network
Bonnie Hough, Moderator
Angela Tripp, Michigan.
John Greacen, New Mexico