A new national survey conducted on behalf of the National Center for State Courts demonstrates some of the challenges facing state courts across the country and the broader legal community as they seek to adapt to a changing legal ‘marketplace’ and to serve a citizenry with rapidly shifting expectations for businesses and government. As we have seen over three years of national research, the courts remain the most trusted branch of government, and Americans recognize and value their unique role in protecting individual rights. But persistent concerns about customer service, inefficiency, and bias are undermining the public’s confidence in the courts and leading them to look for alternative means of resolving disputes or addressing problems that would have previously led them into the court system.